CTRL+Filing Terms and Conditions

These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with the CTRL+Filing AI practice management platform (the "Service") operated by CTRL+Filing Inc. ("us", "we", or "our"). CTRL+Filing is specifically designed for accounting firms, certified public accountants (CPAs), and tax professionals to manage their practice operations, client data, and professional workflows.

Please read these Terms and Conditions carefully before using our Service. These terms include important provisions regarding professional liability, client data handling, AI processing, and compliance requirements specific to accounting and tax practice management.

By accessing or using the Service, you agree to be bound by these Terms and acknowledge that you understand the professional responsibilities and regulatory requirements applicable to your use of AI tools in accounting practice. If you disagree with any part of the Terms, you may not access the Service.

1. Professional Service Subscriptions

CTRL+Filing provides AI practice management services on a subscription basis ("Subscription(s)") specifically designed for accounting professionals. You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set on a monthly or annual basis as selected during enrollment.

At the end of each Billing Cycle, your Subscription will automatically renew under the same conditions unless you cancel it or CTRL+Filing Inc. cancels it. You may cancel your Subscription through your online account management page or by contacting CTRL+Filing customer support. Cancellation does not affect your professional obligations regarding client data retention and accessibility.

A valid payment method, including a credit card, is required. You must provide accurate and complete billing information, including valid professional license information. By submitting payment information, you authorize us to charge Subscription fees to your chosen payment method.

If automatic billing fails, CTRL+Filing Inc. will issue an invoice and require manual payment within a stated deadline. Suspension of service for non-payment does not relieve you of professional obligations to maintain client data accessibility and confidentiality.

2. Fee Changes

CTRL+Filing Inc. may modify Subscription fees at its sole discretion. Any changes will take effect at the end of the current Billing Cycle.

We will provide at least 60 days prior notice of any changes to professional subscribers to allow for practice management planning. Continued use of the Service after fee changes take effect constitutes your agreement to the new fees.

3. Refunds

Refund requests may be considered on a case-by-case basis and are granted at the sole discretion of CTRL+Filing Inc. Professional subscribers may receive prorated refunds for service disruptions that materially impact practice operations.

4. Client Data and Professional Content

Our Service allows you to upload, store, process, and manage various professional information including client financial data, tax documents, and practice management content ("Client Data" or "Content"). As a professional user, you are responsible for the legality, accuracy, and appropriateness of any Content you upload, and for obtaining all necessary client authorizations for AI processing.

By uploading Client Data, you grant us a limited license to process, analyze, and display it solely for the purpose of providing our AI practice management services to you. You retain full ownership of your Client Data and professional work product. We do not claim ownership rights to any client information.

You warrant that:

You have proper authorization from clients to process their data using AI tools,
You maintain valid professional licenses and certifications,
Uploading the Content complies with professional confidentiality obligations,
You have appropriate client engagement letters covering AI tool usage.

CTRL+Filing Inc. does not provide professional accounting, tax, or legal advice. Our AI tools provide processing and analysis capabilities only. You remain fully responsible for all professional judgments, interpretations, and client advice. Use of AI-generated insights is at your professional discretion and risk.

5. Professional Accounts and Access

When you create an account, you must provide accurate, complete, and current professional information including valid CPA license numbers, firm credentials, and contact information. Failure to do so constitutes a breach of these Terms and may result in service suspension.

You are responsible for safeguarding your password and all activity under your account. Given the sensitive nature of client data processed through our platform, you agree not to share credentials with unauthorized personnel and to implement appropriate access controls within your firm. You must notify us immediately of any suspected unauthorized access.

Professional account requirements:

Valid professional license and credentials verification,
Compliance with firm's professional responsibility policies,
Implementation of appropriate cybersecurity measures,
Maintenance of professional liability insurance coverage.

6. AI Processing and Machine Learning

CTRL+Filing uses artificial intelligence and machine learning technologies to process tax documents, financial data, and other client information to provide automated insights, data extraction, and workflow optimization. By using our Service, you acknowledge and agree to AI processing of client data.

AI Processing Terms:

AI processing is performed solely to provide practice management services,
Client data is not used to train general AI models or benefit other users,
AI-generated results require professional review and validation,
You remain responsible for accuracy and completeness of all client work,
AI processing maintains client confidentiality and professional privilege protections.

You acknowledge that AI technology may contain errors, limitations, or biases, and you agree to exercise appropriate professional skepticism and review all AI-generated outputs before relying on them for client service or advice.

7. Professional Liability and Responsibility

CTRL+Filing Inc. provides AI-powered practice management tools and does not engage in the practice of public accounting, provide tax advice, or render professional services. You, as the licensed professional, remain solely responsible for all professional judgments, client advice, and compliance with applicable professional standards.

You are solely responsible for complying with all applicable professional standards, including but not limited to AICPA Code of Professional Conduct, state CPA board regulations, IRS Circular 230 requirements, and all federal, state, and local tax laws and reporting obligations. Our AI tools assist with data processing but do not replace professional judgment or review.

CTRL+Filing Inc. accepts no liability for any professional consequences, penalties, client disputes, or regulatory actions resulting from your use of the Service. You maintain full professional responsibility for all client work, advice, and deliverables regardless of AI assistance used in preparation.

8. Professional Indemnity and Insurance Requirements

By using CTRL+Filing, you represent that you maintain appropriate professional liability insurance coverage adequate for your practice and the risks associated with AI-assisted professional services. This insurance should specifically cover the use of technology tools and automated processing in professional practice.

You acknowledge that the use of AI tools in professional practice may create additional risk factors that should be considered in your insurance coverage and risk management procedures. We recommend consulting with your professional liability insurance carrier regarding AI tool usage coverage.

9. Third-Party Integrations and Data Sources

CTRL+Filing Inc. integrates with third-party services including tax software, accounting systems, banking APIs, and document management platforms to provide comprehensive practice management functionality. Additionally, the Service processes manually uploaded and user-generated client data.

You acknowledge and agree that:

All financial, tax, and client data—whether sourced from integrations or uploaded by users—is processed "as is" by our AI systems;
CTRL+Filing Inc. cannot guarantee the completeness, accuracy, timeliness, or reliability of third-party data sources;
You are professionally responsible for verifying all information before using it for client advice, tax preparation, or professional reporting;
AI processing of inaccurate source data may produce unreliable results requiring professional review and correction;
CTRL+Filing Inc. shall not be liable for any professional consequences arising from reliance on unverified third-party or AI-processed data;
Integration failures or data synchronization issues do not excuse professional obligations for timely and accurate client service.

10. Copyright Policy

We respect intellectual property rights and respond to claims of copyright or other IP infringement. This includes protection of client proprietary information and professional work product.

If you believe your work has been used in a way that constitutes infringement, please email dmca@ctrlplusfiling.com with:

A detailed description of the material,
Identification of the copyrighted work,
Your contact details,
A good-faith statement of unauthorized use.

False claims may result in legal liability, including damages and attorney's fees.

11. Intellectual Property and Work Product

The Service and its original content (excluding Client Data and professional content provided by users), features, and functionality are and remain the property of CTRL+Filing Inc. and its licensors. All client data, professional work product, and deliverables remain the property of the professional user and their clients.

Our trademarks, trade dress, and proprietary AI algorithms may not be used without prior written permission. However, you retain all rights to professional work product created using our platform.

12. Links to Other Websites

The Service may contain links to third-party websites or services including tax software, accounting platforms, and professional resources that are not controlled by CTRL+Filing Inc.

We assume no responsibility for third-party content, privacy policies, or practices. You agree that CTRL+Filing Inc. shall not be liable for any loss or damage caused by use of such content or services, particularly regarding professional compliance or client data security.

Please review the terms and policies of any third-party websites you visit and ensure they meet your professional standards for client data protection.

13. Termination and Data Recovery

We may terminate or suspend your account for violation of these Terms, professional misconduct, or failure to maintain valid professional credentials. We will provide reasonable notice when possible to allow for client data retrieval.

Upon termination, your right to use the Service will cease immediately. However, you will have 90 days to export and retrieve all client data and professional work product. You may also terminate your account at any time by discontinuing use of the Service, with immediate access to data export functionality.

Termination does not relieve you of professional obligations regarding client data retention, confidentiality, and accessibility as required by applicable professional standards and regulations.

14. Limitation of Liability

CTRL+Filing Inc. and its affiliates, directors, employees, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages related to professional practice, including:

Professional liability claims or client disputes,
Regulatory penalties or professional sanctions,
Loss of professional reputation or client relationships,
Errors in AI processing or data analysis,
Delays in third-party data or system integrations,
Unauthorized access or use of Client Data,
Any professional consequences from use of the Service.

This limitation applies even if a remedy fails of its essential purpose. Our total liability for any claims shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

You acknowledge that professional services carry inherent risks and that the use of AI tools in professional practice may create additional considerations for professional responsibility and client service.

15. Professional Service Disclaimer

You use the Service at your own professional risk and responsibility. The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, including warranties regarding professional accuracy, completeness, or fitness for specific professional purposes.

We do not warrant that:

The Service will be secure, timely, or error-free for professional use,
AI processing will be accurate or complete,
Any technical defects will be corrected,
The Service is free of viruses or harmful components,
AI-generated results will meet professional standards or client requirements,
Third-party data or integrations will be reliable or professionally suitable,
The Service will comply with all applicable professional regulations.

Professional users must exercise independent professional judgment and implement appropriate quality control procedures when using AI-assisted tools.

16. Governing Law

These Terms are governed by the laws of the United States and the state of Delaware, without regard to conflict of law rules. Professional obligations and standards are governed by applicable state and federal regulations for accounting professionals.

Failure to enforce any part of the Terms does not waive our rights. If any provision is found to be invalid, the remainder remains in effect. Professional regulatory requirements take precedence over conflicting commercial terms.

These Terms constitute the entire agreement between you and CTRL+Filing Inc. regarding the Service, supplementing but not replacing your professional obligations and regulatory requirements.

17. Changes

We reserve the right to modify or replace these Terms at any time. Material changes affecting professional obligations or AI processing will be announced at least 60 days before they take effect to allow for professional planning and client notification as required.

By continuing to use the Service after changes are effective, you agree to be bound by the new terms. If you do not agree, please stop using the Service and export your client data during the transition period.

18. Contact Us

For questions regarding these Terms, professional compliance, or AI processing concerns, contact:

General support: support@ctrlplusfiling.com
Professional compliance: compliance@ctrlplusfiling.com
Data protection: privacy@ctrlplusfiling.com
Legal matters: legal@ctrlplusfiling.com